Return Policy: Unused products with their original packaging can be returned within 30 days of delivery. Opened box returns must be in new, saleable condition with original materials and packaging. Used products or products that have been installed are NOT eligible for return. You, the customer, are responsible for ALL shipping costs, out & back, and will be subject to a 15% restocking fee to cover testing, cleaning, repackaging and other expenses. All returns associated with our "Free Shipping" offer will have the original shipping fees that ComfortUp incurred shipping your order, plus shipping costs back, deducted from the refund (once items are received back in good condition). For orders not associated with our "Free Shipping" offer, original shipping charges are non-refundable and you will be responsible for the shipping charges back and will be subject to a 15% restocking fee. We must be notified of cancellation within 30 days of delivery.